AVCWare Video to Zune Converter FAQs

Q: I have finished the conversion to Zune; what do I need to do so that I can transfer the output files into my Zune?

A: You need to download Zune software from www.zune.net to finish the transfer. Or you can get it done via the SYNC function of Windows Media Player if you select WMV as output format.

Q: After I finish the conversion to AVI, I can only get the audio playback in Windows Media Player while it shows that I need download certain codec and no video can be watched. Why?

A: The default codec for AVI output in our program is DivX. If you do not have this codec installed on your PC, you will not be able to play the file. Please download DivX codec from www.divx.com for free. After the installation, Windows Media Player will be able to play AVI files produced by our program.

Q: I noticed that you offer two kinds of video output forms for MP4 in the Profile list. Which one is the best if I want to get better quality?

A: As far as the output quality is concerned, H.264 would provide the best. But it is larger in output size and slower in the conversion speed. If you only want to get the better quality, you just need H.264 profiles.

Q: I noticed that your program offers 3 kinds of output video formats. As far as the quality is concerned, which one is the best, MP4, MP4 AVC or WMV?

A: If you only want to get the best quality, we recommend MP4 AVC format, which is in H.264 video codec. But the output size would be larger than others. Actually, MP4 format will be more proper in the file size and quality.

Q: Can I edit the ID3 Tag information for the output files?

A: If you select WMA and MP3 as output formats, you can edit the Tag information for the files. All the items of Tag information are also in the "Advanced Profile".

Q: I am trying to capture certain still frames from my video. I have no idea about the settings on the right. Could you please give me certain hints on it?

A: There are 3 important settings in this conversion, "Start Time", "Duration" and "Capture Interval". "Start Time" and "Duration" will help you set the decoded part of your original video. And the "Capture Interval" item is used to define the time interval to do the capture in the episodes.

Q: After I make some proper modifications on settings, is it possible to save it as a single profile for use next time?

A: It can be done by the "Save As" button. After you finish the modifications, please click this button and finish other jobs following instruction. After the profile is created, you can delete or re-name it as you like.

Q: If I want to crop certain part of the frame, what shall I do?

A: The edit function in our program will solve it. First of all, you must highlight the title that you want to crop. And then please click the "Effects" button under the program list. In the following dialog-box, you can define the crop area by entering the definite values or dragging the control points around the preview screen. Besides the crop function, you can modify other things, such as Contrast, Brightness and other effects on frame; or adding watermark there.

Q: I do not like certain frames in my video. May I get rid of them in the output files by your program?

A: Of course you can. We offered a "Clip" function in our program. You must also highlight the title that you want to clip firstly. In the "Clip" dialog-box, during the playback of the title, you can set the "Clip Start" point and the "Clip End" point for the segment you want to clip. If you want to get an integral file with all the clip segments, you can check on the option "Output Segment as whole file".